Cancellation Policy

Effective Date:

1. Cancellation by Customer

• 10 days before check-in: Full refund
• 7 days before check-in: 50% refund
• Less than 7 days or no-show: No refund

2. Cancellation by Houseboat Mart

In case of unforeseen circumstances (e.g., weather or technical issues), we will offer an alternative or issue a full refund.

3. Refund Process

Refunds will be processed within 7 working days via the original method of payment.

4. Changes to Booking

Rescheduling is allowed based on availability and must be requested at least 3 days in advance.